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Five Ways to Give Great Customer Service Every Time
By :
Scott Oliver
Great customer service is still important, even when you're not seeing the customer face to face. In online businesses, you need to remember to treat the customers right so that they come back again and again.
24 Guidelines for Successful Business Relationships
By : Helene Rothschild
Are you feeling frustrated with your business clients? Are you a client who is dissatisfied with the services you are receiving? Do you find yourself stressed, and complaining about your business transactions? When all people concerned follow some basic guidelines, everyone can win.
In Client Attraction, Focus on Service, Not Accumulation
By :
Fabienne Fredrickson
The ‘high-achiever’ sets high goals and then does what it takes to make those goals happen. The ‘overachiever’ seems to want to accumulate just for the sake of accumulating. For this type of person, it’s RACE, not PACE. Problem is, this behavior causes you to paddle upstream in Client Attraction and income-building.
How to keep mistakes with clients from turning cancerous.
By : Mark Silver
Don't you hate it when a client emails you: "You know, I feel really ignored. Why haven't you responded to my last email?" Or how about: "This class isn't working for me. I'm in a completely different place with my situation from the other participants, and you aren't following me at all." You make mistakes with them all the time. Really heartening, ain't it?
Keep Customers Happy While You Are Away
By : Wendy Maynard
Whether you work in a regular office or out of your home, it is very important to take time off to refresh and recharge. Of course, when you take time off, you want to be sure your customers are in good hands while you are away. Author Wendy Maynard provides tips on how to keep customers happy while you are away.
Customer Service: A Missing Skill?
By : Mandy Leonard
You have to make more sales! This is the message that is drilled into every salesperson’s mind on a daily basis. Usually they’re expected to achieve this through cold calling and other age-old techniques in a hope that they will be able to make a sale. However, this single-minded focus on sales figures tends to leave the customer unhappy and unwilling to buy from the salesperson a second time. How is this possible?
Delighting Your User: Providing Responsive End User Support
By : Don R. Crawley
In this article, writer, speaker, trainer, and veteran IT guy Don R. Crawley makes the case for providing outstanding end-user tech support by making sure your users say you're responsive to their needs. He provides practical tips you can use right away to delight your end users.
The Secret of Making Your Customers Like You
By :
Robert Greenshields
If you want to create successful business relationships, you need to find a fast way to help people feel that they can trust you. Having that atmosphere between two or more individuals is called 'rapport’. It's a powerful state as it helps people quickly feel comfortable about dealing with you. Discover the secrets of achieving rapport quickly and easily.
How to Deliver Technical Support that Delights the End User, Part Two
By : Don R. Crawley
In this article, writer, speaker, trainer, and veteran IT guy Don R. Crawley makes the case for providing outstanding end user tech support and shows simple and practical techniques for doing it.
How Does Cynicisim & Information Overload Affect The Way You Treat Existing Customers?
By : Carolyn Permentier
This article is about the immense value of relationship marketing. This refers to the efforts a business uses (online or off) to stay in touch with their existing customers/clients. It costs 6 times more to sell to a prospect than it does to sell to an already happy customer. In today's world of information overload and cynicism, it's vital to mine the gold that is an existing customer.
Be Good To Your Clients & They Will Stick Around
By : Vadim Kirienko
Being good to your clientele means keeping your word: if you promise a certain level of customer service, a specific benefit, or simply an in-home appointment to take place between the hours of 8 and 12, make sure you deliver!
Where to Start with a Customer Loyalty Program
By : Dr. Bradley T. Doolen
Customer Loyalty Programs are as old as business itself. From the first Mom & Pop shops giving out free or extra goods or food for loyal customers to todays website reward programs, business has not really changed. "give back" to your customers and they will "come back" to your website again and again.
Do You Know the Five Steps to Customer Loyalty?
By :
Deborah Walker
Small business owners, do you know the one sure way to win against your competition in the fight for market share? Read to find out the key factor that will keep your business strong and thriving in the toughest market conditions.
7 Golden Rules of Online Customer Service
By :
Donna Gunter
Many times what we forget in this online world where so much of our customer service is automated is that, in the end, we're still doing business with other people. Do your customer service procedures create raving fans or send people away into the Internet black hole, never to be heard from again? To help you evaluate your online customer service, here are 7 standards you should consider:
How To Get Maximum Happy Customer Feedback - All The Time ! (Part 1)
By : David Newman
Amaze Your Customers And Have THEM POSITIVELY "Raving" About Your Business!" - Means MORE SALES 4 YOU ! (Advertising By Word Of Mouth & Keyboard Contact !) Means More Backend Sales To Your Existing Customers & Many, Many More Sales To YOUR - NEW Customers. How To Keep The Sales Flowing In To Keep Your Business & Your Life Healthy, Rich & Full Of £$£$£$£$£$£$£ 's
Customer Service is No Accident
By : Ricky Nowak
It’s true that the buck stops with the leader of an organization, but when the buck stops because the customer stops walking in the door, it can be a little too late to start asking why they’re going to our competitors, not renewing contracts, or worse still not wanting to do business with us again. But go on, be brave ASK your customers what they think – they will still respect you in the morning…
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